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“I had Norton AntiVirus 2004 for a year and, when I...”

written by twoshoe on 18/03/2009

I had Norton AntiVirus 2004 for a year and, when I came to renew, I noticed they had my old (postal) address. I tried to change it but kept getting told the postcode was invalid (and no, it's not a new-build house). 16 times I logged support calls querying this. 16 times I was either ignored or given an incomprehensible response. Replies to these responses were always ignored; hence I had to open a new support call every time.

Yes, I know it's a trivial issue but if they're this appalling at dealing with something as simple as a change of address, my confidence in their ability to deal with, say, a virus is nil.

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