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“worst service”

written by angryMoney on 10/12/2014

I ordered several items on zara.com with 30% off on black Friday, but zara sent me other person's order. I returned the package back to store. The store staff told me it's all zara.com's fault, not her fault. I asked her if I could get my stuff from store since I already paid. The store staff reluctant to help me and told me she's not for women department and couldn't help me. I called zara.com customer service for my missing order. The customer service told me my order items are sold out, and someone would contact me in 1 or 2 days. Actually, several of my items are still available on line, but I still hope zara could find my order package. The customer service on the phone didn't search on line for me. I wait for 4 days. Zara's customer service called me said they refund to me, and they couldn't do anything. Zara customer service is the worst one in USA. Because I order from Zara, I have to send the wrong order back to store and the store staff use my data plan to search my order. I waste so much time and money and got nothing. NEVER PURCHASE FROM ZARA!