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“London Congestion Charging Cheating ”

written by andregmp on 08/12/2014

Recently, I rented a car through Europcar/Alamo near Victoria Station, London.
It was my first time renting a car in London so I made a lot of questions during the rental process regarding car cleanness, petrol and I also asked about congestion charge (especially because they have a sign saying: “Congestion charge? Ask us about it”).
So I did it. I asked if I needed to pay something else for congestion charge and if yes, how could I do it? The friendly lady who processed my rental answered, “our cars are not in the congestion charge zone”.
As first timer I thought in that case I don’t need to pay anything else.

Three weeks later I received two letters from them with a penalty fee for not paying congestion charge. They say that “kindly” they paid the penalty to TFL for me but now I need to repay them + their £36 'processing/admin fee' for each day. Very convenient!

My home is in a congestion charge zone (I know that now) and when I gave my address, this lady never said anything about it and even said not to worry about it.

I believe this company should be ashamed of this “deals”. This company makes money by taking advantage of their customers. I asked about it and this person said that I didn't have to worry about it. This is a proof that this company takes advantage of their costumers and I have been cheated.

Sadly I read the reviews after my trip.
Europcar, never again.

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