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“Poor Service After Bereavement”

written by AveryAdair278 on 08/12/2014

After death of my mother I had an absolutely dreadful experience trying to sort out continuing electricity supply to her house with Southern Electric. 43 minutes on the phone trying to simply change over to my name/details as Executor, in the interim, before house is sold. Their customer service is poor. Typically "reading from a script", The operator asked me 4 times to confirm my name during the exasperating conversation, not to mention all the other stuff they had to read through, repeat, repeat etc etc.

No wonder they take so long to answer their calls, if each operator is on the phone for 40+ minutes. If you are feeling bereaved, don't call them until you feel better! I had to go for a stiff drink afterwards, as so fuming and angry.

I will definitely NEVER use this company again.

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