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“Awful customer service in their Leeds outlet”

written by Toop66 on 07/12/2014

I returned a pair of boots to the store for the second time, the deputy assistant who dealt with my query looked down on me and you could see she was very reluctant to refund me. She said suppose you had better give her the money back then. I then phoned the customer services department, who informed me that the branch manager would get in touch with me within 5 days, this did not happen so I called the store and the branch manager did not apologise for the way her assistant had treated me and to be quite honest her attitude was no better than her assistant. I have spent so much money I their chain of stores, but never ever again. Disgusting customer service. Do not entertain this company if you want good customer service.

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