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★☆☆☆☆

“Financial Institution ? What sort of Institution ?”

written by nzMcIntosh296 on 05/12/2014

Without knowing the existence of this website, attracted by their nice account features on the website plus their direct access to a certain bank's products, I opened an account in August this year, and requested them to transfer one single fund from other manager. 2 months later, while I was waiting for their explanation why it had not been transferred yet, they suddenly sent a faked document to the other manager and instructed them to transfer the WHOLE account of mine-shares, funds and cash- to them. I could manage to have it stopped just in time, only because the other manager, duly having started the process, took another mile and sent me an email followed by a copy of a valuation letter by 1st class mail.

I called II's transfer team's activity fraud, and complained, with a request of investigating, to II's CEO in writing. I sent the letter by a recorded delivery. it was delivered at their registered office in London, however, it turned out to be no use. Nobody replied to my letter. The Customer Service Executives keep their mouth shut, too. 'You stopped the transfer' was so far the only one description I heard from them regarding this incident.

They surely have an in-house legal adviser who helps them abuse a current financial system without getting caught. 'People will forget. So, do anything' is their faith. Probably, they have a cash flow problem. Probably, their business model is not working, and they probably desperately need cash. But, what sort of financial institution goes this far ?


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