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★★★☆☆

“It's cheap for a reason”

written by Daly428 on 04/12/2014

This was my second purchase from Strictlybedsandbunks, and will be my last. They're cheap for a reason. If you expect all the materials to be good quality, all the components to be included, all the components correctly made and correctly labelled, intelligible instructions and good customer service, go elsewhere. I overcame these difficulties with the first pair of single beds, but when I bought this bed, an incorrectly drilled component (incidentally not the only problem) meant you actually couldn't assemble it without missing out some dowels, thus weakening the entire structure.

When I contacted customer services their reaction was first patronising (a capable person could assemble it), then ignorant (they mistook the problem for another even though I'd sent them a photo), then defensive (everyone else manages to put it together), then evasive (silence) and finally aggressive. It was incidentally illiterate throughout. They never admitted there was a problem and it was only when I said I was going to review it on Amazon that they offered to come and take it away. But by then I'd got my drill out, put in proper holes and assembled the bed after my own fashion: I'd bought a bed because I needed one, and I couldn't wait for another.

Dealing with customer services at Strictlybedsandbunks was an extremely unpleasant experience. Reading between the lines I think this is a small-time operation and the customer services man doubled up as the owner and sole shareholder. You'd think he'd know better, but apparently not. He told me their customer service was fine because he was replying to my emails. I pointed out that he still hadn't admitted there was a problem or offered to put it right. Avoid if possible.

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