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“Last time I attempt to buy online from Selfridges”

written by Ari427 on 02/12/2014

I decided to be organised with my Christmas shopping this year and decided to make the best of Selfridges Black Friday 2014 campaign. I managed to obtain the code early and placed an order on Wednesday 26th November, saving in excess of £200 as I ordered many items. I duly received an order acknowledgment. To my dismay I then receive an email today (2nd December) telling me that the Michael Kors handbag I ordered (saving £48) was out of stock. I telephoned customer services to complain at the length of time they took to tell me this, having now lost out on any potential saving I could have made obtaining the handbag elsewhere during the weekend sale most retailers were offering. The customer services agent on the telephone just kept repeating in a very robotic manner that he was very sorry but I hadn't been charged for the item. He also slipped into conversation that the other handbag on my order was also out of stock (I thought I'd saved £47 on this item). As yet I have not received an email telling me this, so goodness knows when they were planning on informing me. Having now lost out on potential savings of £95 I was livid and asked to speak to a supervisor. They are obviously far too important to speak to customers as the same agent came on the phone to robotically inform me he was very sorry and I hadn't been charged........
Eventually he offered me a delivery charge refund at which point I felt like telling him to stick the £4.99 somewhere the sun doesn't shine and ended the call!