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★☆☆☆☆

“I have had a very bad experience with customer...”

written by on 27/05/2010

I have had a very bad experience with customer services this week.



I placed an order on Tuesday for some drawers for toy storage. When I ordered, I wanted a mixture of colours of drawers, but particularly wanted the green spot drawer. It was showing as out of stock online, so I phoned customer services and was advised that they were out of stock and that they may not be back in stock for a very long time. I needed 6 drawers to fit into a new shelving unit that I am having built. As I was given the impression that the green drawers may be out of stock for a while or may not even become available again, I decided not to wait and to go ahead and order six drawers, with one being an alternative colour to the green that I had wanted. Two days later, I received an email telling me that the green drawer is now in stock. Not wanting to pay the £5.95 delivery charge again, having already paid it on an order two days earlier (that order value was over £150), I phoned customer services and asked if they could waive the delivery charge to send me the green drawer as it has come in so quickly and as I was not given the correct information two days previously. To cut a long story short, and after much wrangling, I have still been told "no" that is not their policy. Where most companies would allow you to place the green drawer, for example, on back order and send it out when it's in stock at no additional delivery charge, apparently GLTC do not operate like this.



As a result, I will not be ordering from them again and I am not surprised to see so many bad reviews of their customer services on this website.

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