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“Rip off”

written by Jessiei315 on 24/11/2014

I recently hired a car from Goldcar rental at Malaga airport. We chose them as they claimed you only paid for fuel used and it was in the terminal. We travelled on a Wednesday arriving at 1100 and were first off the plane. The terminal was fairly deserted but when we got down to the car rental area, both Goldcar desks had queues, whereas others had very few people waiting. We had completed the on line questionnaire to speed things up but what a waste of time that was
We queued for 90 minutes with 7 people in front of us to be served. It was clear that the 2 agents were only intent in our opinion to sell additional insurance.
The priority desk was explained as for people who had not booked!!!!!
When we eventually got served, no reference was made to the express return process.

We collected the car and the petrol gauge showed full

We travelled to Frigliana and only made 2 return journeys from where we were staying into. Nerja. The corsa was battered in places, the parcel shelf was faulty and washers did not work. The performance of the engine was terrible..

We returned to the drop off point at the airport and being mindful of the statement we get charged for only fuel used, filled the car en route from Nerja to the airport with 15 Euros of fuel which was all the tank would take. It was interesting that the fuel gauge did not show full straightaway

Returning the car, we followed the signs for Goldcar returns to Level 1 where we were met by a girl with a hand held device. I said the tank was full which she acknowledged
I also commented to her about the poor running of the car and her response was 'it's a corsa what do you expect'
I have submitted complaints to Goldcar and have just been fobbed off regarding the extra €23 charged, which they claim was for the 'fast track' return! I saw no other method of returning the vehicle at the 'returns point'
They claim that I had accepted Fast track return but as there was no explanation of this at the hire stage and there is no way of arguing the fuel issue

Will never use them again !!!!!!!!!