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“Terrible customer service ”

written by jplume on 24/11/2014

I ordered a sofa, arm chair and table from Lombok online. It was indicated online that the order would take 10 weeks to be dispatched, the money was taken in full from my account within days. I had no communication from Lombok on my order for months, I phone after 14 weeks to be told it would be delivered by courier the following week. No proactive communication from them. When my order was delivered (a day early by the courier company, despite explaining that I was out of the country) it was missing the table. There was no info in the delivery note that the table had been paid for and was outstanding and again no email or other communication from Lombok as to where my table was. I emailed twice to the Customer service managers and had no response from them despite just asking to be told where my table was! The heading in my email was 'Disappointing customer service' and yet no one bothered to get back to me! Needless to say the courier company contacted my about my table - not Lombok! I eventually got a response from someone in customer service (not the manager) when I addressed my email CAN SOMEONE PLEASE RESPOND TO MY EMAIL! I will never order from them again. Dreadful customer service and not even an acknowledge or apology for this!