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★☆☆☆☆

“Absolutley Terrible - AVOID!”

written by 336Welch on 22/11/2014

Sent Iphone5 16gb after being quoted £120, there were a few minor scratches on back casing but nothing major and everything else was 100% working fine.

I didn’t hear from them after a few days of posting the phone to them so checked my account on their website, it said the offer was now reduced to £60 due to scratches to case and screen damage.

I queried this on an email to them which took them a few days to answer and still came back with case damage and screen damage. I again queried this stating I knew there were scratched on the back but not enough to warrant a 50% reduction on the offer as there was nothing wrong with the screen when I sent it.

They were again slow to respond and took another email asking for an update to get anything out of them. They then sent an email offering £70 and a picture of the scratches on the casing and still adamant that there was screen damage. I got in touch with them again via email stating I knew of the scratches and wanted picture proof of this so called screen damage.

I didn’t hear anything for days so I chased up twice with more emails to eventually get a reply of we are sending you your phone back via royal mail. There was nothing else in the email, so they couldn’t prove the screen was damaged as they stated in the revised offer so looks to me after reading several other reviews that they made this part up to try and get me to accept a lower price. Looks like this is what they are running: offer a way higher price to competitors then when they receive the phone make up problems and knock a lot of money off.

Overall it was a shocking experience using Fonehub and would advise others to not use this service if you don’t want  poor customer service.

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