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★☆☆☆☆

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“Terrible Customer Service”

written by 91Rowe on 21/11/2014

I've used it for about 4 years and the actual programme is fab but the customer service is shocking. I am a fully paid up customer yet I am not allowed to receive any updates to my system. They wont tell me why. They will only tell me that the director is in charge of who does and doesn't get updates and as I have dared to mention that I find their support rude and abrupt - I obviously am being penalised for this.

I'm obviously going to have to switch to one of their competitors which is such a shame because the system is amazing and all my parents love it! I'm devastated!

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“Terrible Customer Service”