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★☆☆☆☆

“Bad Customer Service and High Charges”

written by Gerardoe344 on 20/11/2014

I entered into an IVA and this bank was recommended to me by the provider. Considering I was put in financial difficulties and had to resort to an IVA I am lost to why they would recommend a bank that charges £12.50 monthly fee, on top of that they charge 50p for every cash withdrawal. My worse moment was when I had a bill unpaid because of insufficient funds, this happened on my payday, when I investigated it I was informed that the direct debits are taken out 00:001 past midnight on the day they are due but my salary isn't put on my account until 08:00AM.
They then tried to blame my works bank for the delay (which since I have changed banks, my salary appears in my account just after midnight on payday). The customer services is awful, there is rarely a straight answer to any of the questions asked. would never recommend this bank to anyone.

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