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★★★★☆

“Changeover hiccup finally resolved!”

written by Georgesm201 on 18/11/2014

3 days and countless telephone conversations with several customer service representatives later! It's a long story and hard to condense, but here goes...
I had problems with my storage heaters not turning on and off automatically after switching to Spark. This cost me more in one weekend than I would normally pay for the week - all to do with day rates and economy 7.
Sparks call back policy was efficient and staff were all very pleasant and helpful: except for the initial conversation with a representative who I felt wasn't listening to my problem and told me to get an electrical engineer. Which I did, and no problems with the heaters, as I suspected!
I called again and again, Spark eventually worked out the problem, and I felt such relief that I was right in what I had been trying to tell them, unfortunately, the main problem was incorrect information stored on the database. Not good! But neither Sparks or my fault!
I am pleased to say the problem has now been resolved and I have also been reimbursed with the money I lost. Thank you to those involved, a happy ending :)

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