written by horustheswift on 18/11/2014
I purchased.. or thought i had purchased a vax in their last sale. Money taken.. 3-5 days delivery.. the tools were delivered but no vax. Phoned to be told it would arrive by the end of the week. No..phoned to be told no tracking order for the vax so not sure if it had been despatched. The customer service lady would check and get back to me and reorder if necessary. A week later. . No contact after being told all orders would be dispatched by Monday 17th. Phoned again.. no tracking or dispatch number so not sure if it has been ordered. Great 3 weeks without a vax ..paid for and still no sign of it.
It would help if communication was made as promised. Very unhappy