written by on 15/11/2014
Very disappointed with Derby House. Sent some boots back over a month ago and there's still no sign of my refund. Called customer service who told me my money had been credited to my Derby House account. I said I wanted the money back on the card I had used for payment which they agreed to action straight away. 2 weeks on and still no refund. Subsequent e-mail to customer service has been totally ignored. Really would not recommend buying from this company.