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★☆☆☆☆

“BAD Customer Service”

written by urbancricket on 14/11/2014

I called to ask how the leather balm works -- the product is described as restoring leather color and I wanted to know what would happen if I put brown balm and a very faded oxblood sofa. I was told that it would make the faded spots brown and not have in impact on the reddish areas. To understand why this is so, I asked how the product works -- why does it change the color of one area, but not the other area? Instead of helping me understand how the product works, I was told that they prefer I not buy the product if I wasn't going to use it properly. I certainly wanted to buy the right product for the job! but it's reasonable to ask how a product works! The man on the phone said he's the owner and was just shy of yelling at me for asking the question. HORRIBLE experience, and I'm going to shop elsewhere.

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