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“Meter reading disputes”

written by TCTC on 07/11/2014

I am on economy 7 , they recorded the initial readings I gave the over the phone in the wrong boxes, this was in January 2014. I pinged this out and was told oh it will sort itself out when we get other readings. It is now November 2014 and it still is not sorted out as they say that they are waiting for readings from my former supplier. My meter has been read twice since then and these readings have never been recorded. To date I have e mails off 12 different people and numerous phone calls, I have stopped my direct debit as I am currently £725.00'in credit, which they will not refund till the reading dispute is sorted out.
Mr Steven Fitzpatrick need to look to his own small business before he comments on the big 6 as his staff are letting him down badly.