Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
3005207

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“Awful.”

written by natburleigh on 06/11/2014

This was my first holiday with my partner so I wanted it to be perfect without issues and after reading the reviews for the hotel we booked initially they seemed good, however as the weeks went on they got worse and worse. We booked in June for travel in October and specifically paid more for a sea view room with a balcony in the main building, but as people kept stating in their trip advisor reviews they were not getting the room they should so I emailed Hotels$U to ensure we would be given the correct room - especially as we were arriving around midnight. After a couple of weeks and two chase emails Hotels4U finally confirmed this had been clarified with the hotel and our room would most definitely be what we had booked. We arrived at midnight on the 4th October and we were given the room was next to the front door, tiny, balcony-less and it faced the car park. Great, back to reception we went.I EMAILED TO PREVENT THIS!!!!!

We phoned Hotels4U but were shouted at for phoning the out of hours - we were in Turkey and it was a Sunday!!! And then we were told there was nothing they could do until we were back!

I emailed and had a response to say they would send it onto the customer relations department then nothing. So I have emailed a further 25 times and nothing.

Disgrace of a company.

Was this review helpful? 0 0