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“Appalling obstructive staff!”

written by Cgarluehay on 04/11/2014

I wish I had read these reviews prior to booking with TAP. We were travelling with 2 small children from faro to Lisbon and then onto Gatwick. The 1st flight was 5 mins late. A member of tap staff was in arrivals asking for customers travelling onto Gatwick to stand to one side. Us and 4 others waited ten mins or so then were sent to tap transfers where we all stood 20 plus mins until having to complain to staff that we were going to miss our flight. Their response was why are you standing here? We all ran across the airport to find the flight had closed. Staff were indifferent and were utterly unhelpful. We were all left to wander through the airport, trying to find the correct exits, transfer desks etc. staff again at the desk could not care less. We were booked on a flight to Heathrow via Madrid. Our car, with car seats was at Gatwick. We were the lucky ones, others were left over night. Maybe I'm cynical but it felt like we were deliberately delayed by staff. Were they over booked? Horrendous customer service, terrible airline.