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“We paid online to go to the zoo just before Christmas...”

Written on: 10/04/2011

We paid online to go to the zoo just before Christmas but the trains and roads were closed that day due to the snow. We rang Chessington World of Adventures and asked if we could come another day, they said that was fine as the tickets are valid for 6 months.

We decided we would go on a sunny day in April, I rang ahead to double check all was fine only to be told that we would have to pay an extra £50 because the entire park was open now, not just the zoo. I told the lady that we were not told about this, just that the tickets were valid for 6 months. She tried to claim the tickets were still valid which I pointed out was ridiculous given we'd have to pay an extra £50 and we only wanted to go to the zoo. I asked instead if we could have a refund, she said no.

I decided to ring again and left a message, a supervisor did call back, but basically said tough luck, no refund as their T&C's state it's non refundable, I pointed out it was impossible to go that day due to the snow and we were given inaccurate information about the ticket being valid for 6 months. He said tough luck.