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“nothing but trouble!!!”

written by McNeill430 on 31/10/2014

Since joining NPower I have had nothing but trouble. When I joined I didn't get bill for about 9 months then when I did get a bill I got 3 at once. After I came to the end of my fixed term I contacted them to see about going on a new fixed term tariff. I had all my bills together and had my usage over the past 12 month. When speaking to the woman on the phone she had all different numbers on her computer and was saying my bill needed to be doubled to cover how much I was using. I then had another bill and because I was in credit after just going through the Summer they wanted o reduce my bill, which I didn't want as I would use more over the Winter period. I contacted them again to tell them to keep my direct debit the same they said I was only had electricity set up and they had to re set up my gas eventhough I was on a dual tariff. After all the problems I have had I have now switched to a new provider, hopefully I will have better luck this time. I would NEVER g back to NPower or would I recommend them to anyone.