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“Waste of £100”

written by on 29/10/2014

I visited Poultons Park yesterday with my 5 year old niece and my mum (her nanny). The day was my mums treat and I was shocked to find out before we started that tickets for three of us cost nearly £80!! For a theme park aimed at toddlers and young children?! I'm a huge fan of theme parks and don't begrudge shelling out when you feel you get value for money. Unfortunately this was not the case. I've never been so disgusted with the attitude of staff in my life - I hardly saw any staff smile, or make any of the guests feel welcome all day, even the children. One ride attendant stood with her back to the que, shut the gate on my niece as she approached the front of the que nearly trapping her fingers, and another attendant kicked... Yes kicked!... the car door shut behind her as she got on the peppa pig car track ride! I was absolutely shocked! We qued for over an hour to get lunch in one of the restaurants, which cost just under £20 for two cheap tasteless hot dogs, a childrens chicken nuggets meal and a few chips. There were no napkins left, no sauces left, and after asking two seperate, uninterested, staff members for assistance and waiting nearly 10 minutes, we gave up and ate our cold meals without either. I wouldn't mind but the restaurant wasn't even at full capacity, and considering it was half term week the place was clearly understaffed and the service was appalling. All of the rides in pepper pig world had a maximum of 6 carriages per ride, meaning that in peak times the rides could accommodate so few people that the ques averaged an hour long - excruciating for the age range the park is aimed at. We waited over an hour for the helicopter ride in peppa pig world (total waste of time) because the staff weren't filling the ride properly - they were allowing it to go ahead with only two people in a four seater carriage - too lazy to ask down the que if there were any parties of two waiting. This was commented on by most of the people queuing, and would have easily halved the que time. One of the big rides and one of the main restaurants was closed - during a half term holiday?! We waited nearly 20 mins at an ice cream kiosk in a que of 6 people to get 2 ice creams, I have no idea how it could be possible to serve ice cream so slowly! The majority of the hand dryers in the toilets were broken.... I could go on and on!! The only part of the day my niece actually enjoyed was the play area, which we could have taken her to at the local park for free. This is a typical example of a company looking to rinse families of as much of their hard earned money as possible for a very poor return. We came back from a long, tedious day, incredibly dissappointed and over £100 worse off. Definitely won't be recommending Poultons Park to anyone in the future!