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★☆☆☆☆

“Shocking service, no duty of care!!”

written by Esperanzap3 on 25/10/2014

Bought a 13 plate vauxhall astra in April this year, it was 10 months old.

I had a poor experience once I handed the money over for my car and complained at the time but received a very poor response from the manager. We were told it had features we later found out it didn't and they just stated it wasn't in the small print!!! Are we not supposed to be able to trust a sales person, obviously not!

Now, not 6 months later, there is a problem with the car and this is now a safety issue. The handbrake was on, car parked up and later in the day it slid down a hill smashing into another car. Thank god that nobody was hurt!
My husband has taken the car to the garage this morning, as instructed by our insurance company and he has been fobbed off.

The lady told him that he would have to take it to 'the vauxhall garage' no details of where this is. When he asked if someone could not just check this out quickly (due to the safety concern) he was told no due to being short staffed.

I seriously hope that there is no other accident in this car before our insurance company handle it, as this will result in further action against them This is simply unacceptable customer service, once they have your money they really don't care.

The team in Ashton-in-Makerfield have obviously never heard of duty of care or have any sort of consideration for customers once they have paid up.

I will never ever recommend nor return to any Arnold Clark garage in the future, which is a shame because many friends and family have previously used them, as have we. Not again.

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