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★★★☆☆

“iPhone 6 delivery promise was poor. No info!”

written by Ariella182 on 25/10/2014

I thought I'd give these guys a go with my iPhone 6 order, and if I'm supporting a third party retailer and keeping the market competitive then all the better, but the issues surrounding stock and delivery dates just made it too much. Ordered, given a date of two weeks, very little info on what the issue is, just 'awaiting handset delivery' and when my delivery date was pushed back a further 2 weeks a day before my expected delivery date, I received no communication at all. I ended up cancelling, walking into an EE shop half an hour later and walked out with one. They then called me the next day and tried to get me to keep my order. Where were they chasing me up when they messed up with the delivery date in the first place? If I had received an email telling me there were further stock problems, that they understood this was poor, and here is something to make it up to me, they could have kept my business. I understand that it's a business and that can affect margins, but if your suppliers have let you down, that's your problem not your customers, I'm paying for a service. When I was in EE I heard they received iPhone 6's in that morning, so clearly apple or suppliers are favouring their bigger clients or more well known ones at any rate. Sad, as if mobile phones direct can't sort this kind of issue out, then it will just disappear. Worst part was the lack of tea communication until I asked to cancel, then I get a real person and then I get treated well, but it's too little too late.

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