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“Rip-off ”

written by Melanyw408 on 20/10/2014

Renting a car from Enterprise rent-a-car from Mulhouse airport proved to be a nightmare.
1. After a couple of days into the rental while my wife & I were in Colmar the key broke.I telephoned for assistance ,and they advised me on the telephone that "as it was my fault" I had to pay the Euro150
fee.As I had no option I agreed.
2.The assistance in due course came and demanded Euro190,after phoning the office he agreed upon the Euro150.He managed to put the key together and I drove off.This was around 1:30am.Soon after
the key broke again(so much for his repair) and fortunatly with the assistance of another driver we managed to "fix" the key with the help of a rubber band! we arrived back at our accomodation at 2:30am. completly exhausted.
3.the following morning I telephoned Enterprise explaining the situation and requesting to exchange the car and they said come to the airport at 8:00pm.Upon our arrival the clerk said that as it "was my fault" I had to pay the Euro850 excess before she would exchange cars.I protested that I did not break the key,I merely turned the key in the ignition and it came to pieces. I said that obviously it ws caused by "normal wear & tear" due to the the numerous drivers of the car which had done over 50000 kilometers,and I was just the unlucky customer who got a damaged key on "it's last legs"She was not intertested and refused to contact either her manager or anybody else in the Company.she said I could come back tomorrow to speak to the Manager.As I had no intention in paying Euro850 for damage to the key I and my wife reluctantly had to return to Colmar.The day was completly wasted!
4.We returned and the Manager agreed that it was not my fault and supplied us with a replacement car without paying the previusly demanded Euro850.
5.Upon my return home I have written four times over the past month to Enterprise explaining what happend asking for their comments and demanding the refund of the Euro150 I had paid for the assistance I needed to fix the faulty key.I have not received any acknowledgement whatsoever.
6.So let my experience be a warning to any potential tourist wanting to rent a car from Enterprise.