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★☆☆☆☆

“Too many mistakes!!”

written by Etito80 on 18/10/2014

I have ordered a canvas which when arrived I noticed I had spelled one word incorrectly. Knowing it is my fault I just went online and submitted brand new order with the same pictures but different orientation and words.
I needed this order fairly urgent as it was my parents anniversary and they were coming for just few days.
And what was my sirprise to receive in few days the same canvas as my old order- identical!
I contacted YouFRame and firstly one employee took ages to understand what happened then advised me to email him a PIC of the wrong one. I did this in 5 min to receive 5 hours later( at the end of the working day) that they actually want pictures of both next to each other. Did this as well ( twice as they said there was no attachment in the first one even tho I was seeing the attachments in my sent items). Anyway after realising I am not lying they decided they will re-print it but not as my second order orientation (as apparently their website made me cut them wrongly) but as the first one. So imagine even if there was no first order and I had just submitted the second one they wouldn't have been able to fulfil it as it wouldn't have fit...
Not only this but I told them I need it for the next day and they advised me they are despatching it so I should get it in the next 24 hours but guess...NO TRACE! So my parents left the country with no present and I will not see them probably for at least 3-4 months so even if I get it now I won't be able to give it to them!
Would never ever order from this company again! Ever!

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