Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2963235

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“Theres more to customer service than just replying...”

written by AshlyMcDermott on 17/10/2014

I actually didn't get to the stage of transferring funds. I got impatient with them. I registered an account on the Tuesday and I was still quarrelling about identity verification on the Friday. Part of this was my fault because I thought a letter sent to me by WF with an I.D. code would be sufficient to proceed. It wasn't. You still have to send them passport/drivers license copy. But the client services support were hard work sending me ambiguous replies to my queries, it was a joke and it drove me mad. A company should lead by taking the customer by the hand until they get what they want/need, not make 'em feel left in the dark wondering what to do next. You're the supposed experts not us!

I signed up with Transferwise this afternoon (Fri) and the transaction was started in 5 minutes, and they didn't ask for any I.D either. Their website is much simpler to navigate than WF and rates are virtually identical. Transferwise was a breeze.
WF did offer to beat other rates by 0.45% as a good will gesture but by that point they'd lost me. Too many blips and delays.

Was this review helpful? 0 0