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“Bad Customer service”

written by vinniedog on 17/10/2014

Ordered a refurbished Samsung Galaxy s5 for my daughter's birthday last week on a £28 a month contract. The phone arrived in a few days and she was over the moon with it. Unfortunately although refurbished means sent back within the first 14 days and the phone is thoroughly checked (supposedly) the volume button was not working. Used chat to talk to an advisor and was told a courier would collect it and as soon as the company got it back they would send another one out. The courier collected on Monday. After a few calls to the company (costing 10p a minute plus network provider charges and at an average wait of 20 minutes) we finally find out today - Friday! that they do not have another phone to send out to us. I am now having to contend with a crying teenager, waiting for another advisor on chat - I am currently 48 in the queue, so will be giving up soon, and have gone on the website only to see the same refurbished phone is still up for contract!!!!!! Do not use.

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