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“Never again”

written by Yankirst on 14/10/2014

My husband, son and I were booked on a flight from Hamburg to Venice. Boarding time was 1:10 p.m. for a 1:40 p.m flight. and we checked in online. The train to Hamburg airport was delayed and so we arrived at 1 p.m., looked frantically for someone to get us to the gate. No one was at the Easy Jet check-in desk. It was completely deserted. Perhaps they had changed uniforms and were now pilots and flight attendants. Someone at the airport customer service desk checked and said the plane was still at the gate, but that she was not authorized to bring us through. Our other option was to purchase three Easy Jet tickets at full cost for the next flight in two days. We ended up spending 600 euros on a German Wings flight that left the next morning and another 190 euros on a hotel room near the airport because everything else was full. So our "budget" Easy Jet flight cost us close to 800 euros. I emailed their customer service reps (who probably write rave reviews on these forums) and they offered to reimburse us 22 euros for the inconvenience. What a nightmare. Never again.