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“Worst Experience Ever! ”

written by on 13/10/2014

I am absolutely shocked and appalled by the service I have recently received by T-Mobile! I was charged £100 for a matter that was not my fault! A member of staff from T-Mobile had given me false information about my allowances which made my bill go up to £100 within only 2 days! I was extremely upset and let down by the service I had received. I had requested for the recorded call but they said they were unable to provide me with this. I also spoke to managers and wrote a letter to the head office, yet I did not receive any help or support! They had suspended my account and I was not able to use my phone. After being a loyal T-Mobile customer for over 5 years now I feel like it was a mistake being with T-Mobile. I cannot wait to leave this network and I will not recommend T-mobile to anyone!

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