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“flight cancellation- half of the passengers are...”

written by marikafe on 12/10/2014

Dear Sir/Madam,

I am sending you this email to kindly discuss about an issue and advise me for any potential solutions please. First of all, we had booked our holiday to Abu Dhabi with Aegean Airlines from 21st till 28th of November, as my family and I usual fly with Aegean. Our fight was cancelled offering the alternative option of Etihad airlines. Out of the 3 separate bookings, I was the only one informed via email for the cancellation; if were not I, my parents would not have been informed. They have not received any email (no information sent to them-huge disappointment from Aegean, a member of Star Alliance)
Secondly, your alternative choice in regards to our return is on 28th November in the morning. Whereas, in our original booking we were about to leave Abu Dhabi on 28th November midnight. Hence, we are loosing a day of our holiday plus the late check out that we have already paid extra to the hotel and the excursions that we have arranged on this day (2nd disappointment and loss of money). Other option, to leave Abu Dhabi on 29th November which means to pay more money, an extra night at the hotel etc etc. Last but not least, as I mentioned on the beginning, we trust Aegean and we do have concerns about Etihad Airlines, that we have not heard about it ever before.

I am looking forward to your response, assuring the safety of this flight company as well as what you may suggest us for the inconvenience caused.

Kind Regards,
Marianna Kafetzaki