Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2932183

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Never enough coaches”

written by on 09/10/2014

i travel weekly from Macclesfield to Oxford on Cross Country because I have no choice. The trains are filthy. Seats that were "available" when I have occupied them have mysteriously Been booked en route and I have frequently had to move from what was an available seat, sometimes twice on the same journey! This is a very discourteous way to treat paying customers and I have often had to find another vacant seat in a different coach altogether - not great when carrying luggage! I know of no other rail service that feels it necessary to do this. The trolley service is expensive, the coffee undrinkable. There are never enough coaches and I have had to stand on several occasions, as a 67 year old this is difficult and unacceptable. I book my outward journey but, because of unavoidable commitments, I am not able to be sure of my return journey times. This means I have to hope for an available seat and this is where the service becomes unsatisfactory. The latest move by Cross Country is to deem it unnecessary to include a "quiet" coach possibly because there are so few coaches on the train. I just wish there was an alternative route for me (via a Virgin train?). As it is I'm doomed to endure this company for at least another two years.

Was this review helpful? 0 0