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★☆☆☆☆

“Poor communication, crappy customer service”

written by ZoieHarvey374 on 08/10/2014

Ordered and received confirmation straight away. But then nothing. For two whole weeks. I called several times to receive the engaged tone and when I finally got through several days on, was informed that they were waiting to receive delivery. Very poor tone of conversation with no apology for the delay.

Still did not receive the item several days after the company expected the delivery so emailed and requested if the item was not going to be dispatched today or tomorrow, I would like to cancel and have my money refunded. I eagerly await how long this may take.

Long delays may happen with certain items when ordering online, but procedures need to be in place to inform the customer that delays are likely so they can make an informed choice on their purchases. Ordered the same item from that big online retailer discus losing in books and everything else and is due to be delivered tomorrow. I would avoid like the plague, not least for their poor communication, but also the snotty undertones included in the email notifying me that a refund would be made.

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