Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2925763

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Terrible when you need to claim or a refund”

written by AndresPenn465 on 08/10/2014

I waited 4.5 months for a refund on a previous policy which was ultimately refunded to the wrong account. I eventually needed to claim for a theft in July of this year. It is now October and I am still waiting. When I phoned I was advised that all the Engineers who assess the value of the bike are busy. It took five weeks for them to contact me after I put in the initial claim. I called and called on multiple occasions and was fobbed off with "our engineers are busy". The settlement amount offered was significantly less than the amount I had it valued at - and they amount they allowed me to insure it at - thus costing me more as a premium, a premium which they wont pay back.

Ultimately I am still waiting. Still waiting on a bike which was stolen three months ago. This has been a heart breaking experience and one which continues to this day.

Was this review helpful? 0 0