Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

2910483

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“Really let down and disappointed :(”

written by SarahC92 on 02/10/2014

I've ordered from asos for a few years now and I've loved the site. But my recent experience has surley sent my business elsewhere. After signing up and paying £9 - £10 for the asos premier service Im having to wait over a week to recieve my parcel. After writing a short email to the customer services to express my concern, they automatically cancel my order without any notification! (The only way I found out is when I tracked the status of my order on the ASOS website) When i called the customer services up, the advisor didnt really sound like he could be bothered at all! The only suggestion he had was to put another order in with them........ I always pay over £5 for next day delivery so why would I pay nearly £10 to wait over a week? :( I've also had a few problems in the past with deliveries but stuck with ASOS, but I think this experience has made me lose my trust in the company and customer service :(

Was this review helpful? 0 0