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★☆☆☆☆

“Awful After Care ”

written by DJS21 on 30/09/2014

I purchased a vauxhall meriva 2 months ago and took out the extra warranty for £30 a month as it includes break down covet and a courtesy car if required . After approximately 6 weeks the car began to frequently judder for no apparent reason and felt like it was losing power when changing gear. When the engine management light began to flash and the traction control switched itself off for no apparent reason It was obviousl something was amiss . After ringing available car on a Sunday we were assured someone would call us back first thing Monday morning , they didn't . After calling again we were told to bring the car in but no courtesy car would be available until mid Octobef but there is a cafe in the Co Op across the road ! Having taken a morning off work to drive to Donnington and leave the car for 90 minutes we returned to be told there is no fault but if it happens again to bring it back for further investigation! We explained this fault happens daily but were basically told to just wait for it to happen again ! Obviously this will mean more time off work and , I should imagine , a wait for a courtesy car . Also the two back tyres have perished on the side wall . I , as a woman , had not noticed but when my husband asked Available Car if this was an MOT failure he was told no it would JUST come up as an advisory ! When my husband queried if it was ethical and safe to sell a car with tyres that will need replacing very soon he was told in parrot fashion it's not a fail it's an advisory matter . If so why was I not advised the tyres will need changing ? Excellent service when taking your money off you , appalling at providing safe vehicles and detecting faults .

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