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★☆☆☆☆

“Bosch in my experience is the worst brand eve”

written by Heidy274 on 26/09/2014

Owned a Bosch classixx 6 Express washer for less than 4 years alongside its partner tumble dryer . Have had intermittent problems with poor spinning performance on the machine and horrible build up of dirt in the huge rubber seals behind the door which despite constant cleaning wouldn't come off and dirtys clean laundry on removal . Yesterday the washing machine packed in completely (just outside 3 year warranty )and I understand the control board has gone completely making it uneconomic to repair . I only bought Bosch for the first time on renovating our kitchen and thought we would go for premium brand . Bad bad decision as this unit and the partner spin dryer which has had 2 handles which snapped off during the warranty period replaced have been an abysmal investment . Timescales for obtaining the replacement handle from Bosch in Germany was 2 weeks on the last occasion . Despite repeated complaints in writing to Bosch all I received was platitudes about how wonderful the service record at Bosch is ! My view is that one product = unlucky 2 products is indefensible . The fact that Bosch clearly don't take customers bad experiences on board at all adds insult to injury . Will never buy Bosch again and would not recommend to my worst enemy .

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