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★☆☆☆☆

“Avoid SCS if you want to deal with a competent company”

written by Aimzvj on 23/09/2014

There is too much to put in one review of how shockingly bad this company is but I'll try and be brief - I ordered a sofa online in February in a specific size, colour & stitching. Three deliveries later (after taking days off work each time and even then being mucked around by delivery drivers not turning up, etc.) they still haven't managed to make the correct sofa. Each delivery was the wrong size, wrong colour & wrong stitching! Bear in mind we have waited 12 weeks in between each of these deliveries for them to 'make' our specific sofa. The second delivery was quite clearly a second hand sofa as one side had collapsed and there was no manufacturers label underneath (which shows the date it was made). There are only a small number of people in customer service who are actually helpful (one guy even told us that we'd have to put up with the wrong sofa as we weren't able to cancel now) and I've been paying for this sofa since June. After the third wrong delivery (received this month) we cancelled and I demanded that they refund me in full as soon as possible as I'll now have to go and buy another sofa. It's taken a number of phone calls (made by me) to actually get my refund but so far I've only been refunded for the delivery (£59) from SCS, no refund from Barclays yet, I don't even know if this has been processed properly yet. I now have to spend my time phoning them again to see when I am going to receive the rest of what I've already paid (just under £150) from Barclays. Absolutely useless and even the sofas we did receive seemed so shoddy and poorly made that I'm grateful that they mucked up our order so much that we could cancel! You'd think some sort of compensation would be offered to have mucked a 'customer' around so much and for such a long period of time (bear in mind we got rid of our old sofa when the first sofa arrived, back in May) but no offer was made and when I queried I was told that it wasn't possible! I'll advise everyone & anyone to avoid going to SCS for carpets or sofas for the rest of my life (or as long as they are in business)!

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