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★☆☆☆☆

“Unreliable!”

written by Anjum78 on 23/09/2014

I have been receiving messages from DPD to say my parcel is out for delivery since Friday - its Tuesday today! Yesterday, the delivery arrived, I let the driver through the door, and he somehow didn't make it to the flat and returned without making the delivery. My mobile was not called. I then called the depot to arrange alternative delivery - for this morning. I was told it would be delivered by 1230 this morning. So I took yet another morning off work, and now i've just had a message to say it won't actually be delivered till between 1709 and 1809!!!!
this is really annoying and upsetting - especially since I specifically requested a morning delivery yesterday and explained to the gentleman at the depot yesterday that I'd have to take the morning off work so the earlier the better. He assured me it would be by 1230 though he could not guarantee a specific time. I've now resorted to collecting the parcel myself because DPD's service is unreliable and cannot be trusted! If I had known, i would have collected it on Friday itself and saved the time off.

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