written by on 22/09/2014
We booked White Hourse Surveyors for a Home Buyers Report in September 2014. They were prompt and reasonably priced, but when the report arrived it was full of mistakes! They suveyor had written there was no gas to the property despite the fact that a gas meter is located right outside the front door. He'd also missed crucial, and obvious, things about the elctrics. When we complained to the company we were told that his site notes were incomplete and he'd relied on a phone call to the estate agents to prepare his report.
We felt this was unacceptable and requested a refund, since we thought if we couldn't rely on some of the findings in his report, how could we rely on any of it? In response we were offered an amended report which included our corrections! Totally ridiculous, as though we'd paid over £350 to write the report ourselves.
We followed the company's complaints procedure and were eventually fobbed off by their designated person telling us that the offer of an amended report was enough.
I really wouldn't recommend this company. The report they provided us with was totally unacceptable and despite their initial concern their only attempt to rectify it was to offer a corrected report - based on our corrections! Definitely don't use them.