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“one shining light in a sea of shocking service”

written by shannonshan1234 on 22/09/2014

I have been ringing jobcentre several times per week for the last couple of months because i am single and pregnant and needed help. I was spoken to rudely by the majority and told there was nothing they could do.
I was given numbers for different offices and benefits as they are incapable of knowing about more that one benefit per office.
the websites are confusing and have way too many redirecting links.

Quite frankly, i was confused, and felt desperate and alone. "nothing we can do until ypu're 29 weeks pregnant".

Finally at 29 weeks i rang again, i reached your stupid pre recorded select 1 if you want jobseekers or ring some other number.(why does it only want me to go on to jobseekers allowance?)

When i got through to a human it was at the middlesborough office. She listened. She asked me all the questions in front of her and sympathised at the fact that it was annoying to have to be asked the same question 20 times. She apologised when parts were long winded and seemed to actually be a human being who wanted to help. She even booked me in an appointment at my local centre to get my forms signed quicker.

So thank you to the woman who helped the pregnant-end-of-her-tether-girl from Derby, you have single handedly redeemed a company that has consistently let me down for weeks.


(i put 5* not because i think you deserve it jobcentre- but with the hope that you will be so shocked to recieve one high rating that you will read this and praise the middlesborough office)