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“BAD BAD company”

written by Cristale33 on 21/09/2014

A company like this can't be allowed to exist. Read this review and do not provide them your business.

The designer was very professional and friendly. He provided a great service and if only the company was as good as him, then their "customer service" would be of some good - but it isn't!!

The surveyor who then came along next was a reasonable guy, nothing spectacular. He expected me to pay for his parking, or to look after his van, to avoid parking tickets - I work in a professional environment where I pay for my parking and my company reimburses me - why do Sharps' customers have to pay for their staff parking when we pay £1000s for their goods & "services". I would pay for the small one man band, but not for the company that has £Millions in profits each year.

Then the delivery - on time, well delivered, though they asked for help. Out of common courtesy we helped them. Nothing special. Nothing to moan about.

The fitter "service" - The original fitter was cancelled, the day before the installation at 3pm. I had booked annual leave to be around for this for the two days, and unfortunately, due to the short notice, I was unable to cancel my leave - effectively money lost for me.
The replacement fitter was then rescheduled for 3 days later, which was a relief. But then this was moved forward by a day, at around 3pm again, the day before. You would ordinarily think that this is great, but it is very inconvenient. I had to organise someone to be there in my place to let them in - money lost for the individual in effect.

The fitter came along on time (finally a positive), again asking for parking to be paid for him (negative again) only to look for the plans which were never sent along with the delivery - looked around frantically. The fitter tells me that he "will do the best he can but will be working blindly" - Am I paying £000s for a halfwit service?!?! I call Sharps "Customer Service", who tell me that every fitter is provided the plans by email separately - in my case the halfwit left his iPad at home - How is that my problem?!?!?! They ask ME to print and provide the fitter the plans as he doesn't have the means. Shocking. I tell them to send it to him and he can print it out at a local internet cafe. It is a service I am paying for and they are failing to provide.

Final bit of idiocracy - the designer and one of the telephone operators informed me that the final installment is payable AFTER the installation and I've had a chance to view their work. - I get a letter in the post before the installation demanding final payment!!!!!