written by Nash211 on 19/09/2014
I will never book with this company again usually I book direct form the airport. I needed a car for the next day for my 2 kids to go to Peppa Pig world as we were visiting family in the UK. I thought I bought full insurance cover which was actually pretty pointless as it is not recognised by the partner companies. RIP OFF. This was not made clear enough, my advise is not to use the company and to book direct. In phoning the company and then speaking to a manager. I spoke to a very condescending man who clearly informed me it is a US based company that did not have to follow EU and UK legislation. This is of course false. Do not rent a car from them go direct. Customer service is appalling, and the product and service a rip off