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★☆☆☆☆

“Ruined Jacket”

written by Hazelmulholland on 15/09/2014

My daughter bought me a jacket. After a night out I washed the jacket, as per manufacturing instructions. There is a buckle on the neck that wasn't detachable so I wrapped it in a towel, I didn't want the drum to be damaged in my washing machine. When I took the jacket out, the drum was full of feathers. The buckle slashed the left hand sleeve to pieces. 

I contacted Zara head office by e-mail. After many to and fro e-mails and 2 months later I've supplied everything asked. Now they won't reply and I've even rung the head office. 

Customer services should be renamed, as the lady was rude, she cut me off twice. Still no closer to a solution! It's not about the money, it's about the shoddy service and disregard for the customers. I will take this further.

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