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“misleading product and bad customer service”

written by JordynZimmerman on 12/09/2014

I was mislead by the sales person about the Fuel Purchase plan and was charged way more than what i was told. I had a reservation to rent a car from Hertz location in Elizabethtown, KY. First of all, my car was unavailable and I had to wait close to a hour for them to prep my car a refuel it. I dealt with it without complaining. The sales lady offered me the fuel purchase plan. I confirmed with her that I will be charged at $3.22/gal only for the fuel I used. Not a full tank of fuel. So I returned my rental at louisville international airport and I get charged $58.76. I have pictures from the car instrument gauge showing how much I used. How is this possible? I'm in the army. I can assure you I don't get paid much. I'm using my hard earned money and going home for the first time after a year long deployment overseas. I don't have any money to throw away. I called the Elizabethtown store and they offered no help or refund. They are giving me a different story. this is very disappointing. I also called and emailed Hertz Customer service number and they didn't offer any help either. they didnt even email me back. person on the phone was useless.

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