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★☆☆☆☆

“Avoid at all costs, greedy company and poor customer...”

written by rcrossley on 11/09/2014

Take your business elsewhere, this company add extra charges onto your invoice in the hope you will not notice. I have had extra liability insurance added on without my consent and also they have weighed my consignment as 50kg when it should have been 30kg, ( it was removed when I complained, I logged into my account and proved that I loaded it on correctly ) invoices are nearly always wrong and it is a battle to try to prove the item was in fact the correct size, I have had to send them a photo in the past to prove that the size was within there standard size and not a freight item which they issue a £25 extra fee.
I have had to cancel the direct debit with them due to constant mistakes but because of this if the invoice is not paid on time even just one day late they put the account on hold so you can not book anything until they get there money, once this happened for just £6!
They have closed my account down today because I decided I was going to sell there services and expand my mail order order business and move premises, they wrote back saying they do not work with third party logistic businesses! This is not true as you can book a DPD service with interparcel or parcels2go, DPD is the same company just a different trading name. I will make it my job to ensure I work with more customer orientated companies in the future and ensure that I take away as much business as I can from these nasty people, they don't want your business unless you are a big company and they just rip off the small businesses anyway, shame I was a customer for 4 years with them, never again.

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