written by on 10/09/2014
Very disappointed in this company The Entertainer and I will not be purchasing from them again. Made an order online, received email stating it was ready to collect, traveled to the Sunderland store 7 miles from where I live to collect only to find out my order had been given to somebody else (Friday 05 Sept)! How can an order be given to somebody else when I had to prove who I was give name etc!
Staff apologized, told me they had items in stock and would send out to me. Received an email onTuesday 9th Sept stating that only part of my order had been shipped. Phoned to query, to find out the backpack I had purchased for my child to go to school was no longer in stock so would have to be refunded. Afetr being told in store the item was in stock even in their store. Very disappointed parent and even more disappointed child that has had to wait for her school back pack only not to receive it! Will never shop with them again.