written by joannegreen01 on 10/09/2014
Avoid this portsmouth based company at all costs.
They provided us with a written quote for doors and windows, we accepted the quote, signed the contract, paid the deposit then 4 weeks before works were due to commence and a month after they'd received the deposit they came back saying they'd mis-quoted and wanted an additional £1,200.
We asked them to honour the contract and quote as it was a legally binding document but they refused. We even offered them as a good will gesture an additional £400 on condition the works were carried out on the initially agreed date. All we received from them was the return of our deposit in the form of a cheque and no response at all to our written communication.
Their conduct was unprofessional and questionable, their customer service is non existent as they refuse to respond to their client. Their contracts are worthless to the client but they expect their clients to honour their side of the agreement. The error was theirs, they admitted this, apologised but refused to honour the contract... definitely not a company we would recommend you do business with.